Repair Policy
To request a product repair, please complete our online repair request form. Once your request has been received, our service team will send you a confirmation email containing your RMA (Return Merchandise Authorization) Number.
After receiving your RMA number, please contact our support team and send your product to the designated SIGMA Bangladesh Service Center. Once the product has been inspected, we will provide a detailed repair estimate. No repair work will begin until you approve the estimated repair cost.
After the repair is completed, your product will be returned to the shipping address you provided.
Please Note: Standard repair charges include replacement parts, labour, return shipping, and applicable taxes. If you choose not to proceed with the repair after receiving the estimate, your product will be returned unrepaired, and a BDT 5,000 service and return shipping fee will apply.
Warranty Repairs
To qualify for warranty repairs, your product must be registered with SIGMA Bangladesh and be accompanied by one of the following:
- A completed original international warranty card
- Original purchase invoice
- Valid proof of purchase confirming the warranty period
Please note that warranty coverage may not apply if the product has:
- Been dropped or subjected to physical impact
- Been exposed to water, sand, moisture, or other liquids
- Been modified, tampered with, or repaired by an unauthorized service provider
- Been damaged due to battery leakage
- Been used in a manner not recommended by SIGMA
- Been improperly stored
- Been used with non-original or incompatible accessories
Products repaired or serviced by unauthorized repair centers may no longer qualify for warranty coverage.
Warranty Repair Period
Warranty repair coverage is available only for products registered with SIGMA Bangladesh that meet the terms and conditions of our 2-Year Warranty Policy. Please refer to our Warranty Policy page for complete details.
Repair warranties are non-transferable and apply only to the original purchaser named on the purchase invoice or delivery documentation.
Shipping Your Product
If your product is still covered under warranty, we recommend returning it through the authorized retailer from whom it was originally purchased.
Alternatively, you may send the product directly to SIGMA Bangladesh after submitting the online repair request form.
When shipping your product, please include:
- A copy of your purchase invoice or proof of purchase
- A printed copy of the confirmation email containing your RMA number
- Your complete contact information
Customers are responsible for all shipping charges when sending products to our service center.
Preparing Your Product for Return
To help protect your product during shipping, please package it carefully before sending it to our service center.
Before shipping, please ensure that you:
- Attach all protective lens or body caps where applicable.
- Remove unnecessary accessories whenever possible.
- Place the product in its original packaging.
- Pack the original packaging inside a strong double-walled cardboard box with sufficient protective padding.
If you no longer have the original packaging, wrap the product securely using thick bubble wrap and place it inside a sturdy box with enough cushioning to prevent movement during transit.
Important: Any damage caused during shipping due to inadequate or improper packaging is the responsibility of the customer and will not be covered under the warranty.
