Privacy Policy
At SIGMA CORPORATION ("SIGMA"), protecting your personal information is one of our highest priorities. SIGMA Bangladesh is committed to collecting, using, storing, and safeguarding your personal data responsibly and in accordance with applicable privacy and data protection laws.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the measures we take to keep it secure.
Personal Information We Collect
We collect the following types of personal information:
- Personal Details: This includes information like your name, address, email, and phone number.
- Transaction Information: This includes details about your purchases and interactions with SIGMA, including past purchase history.
- Payment Information: Information such as your bank account details and payment methods.
- Usage Information: When using our services, we may collect data like cookies, device information, browsing history, location data, IP addresses, and other related details.
- Other Information: This includes any data related to your inquiries or communications with SIGMA.
Why We Process Your Personal Information
SIGMA Bangladesh processes personal information for the following purposes:
- Registering and managing customer accounts
- Verifying customer identity
- Processing product orders and deliveries
- Providing warranty, repair, and after-sales services
- Managing billing, payments, and refunds
- Preventing fraud and protecting our customers
- Operating, maintaining, and improving our products and services
- Conducting marketing analysis and business research
- Sending product updates, promotional offers, newsletters, and marketing communications (where permitted by law)
- Inviting customers to participate in surveys, campaigns, contests, and promotional activities
- Developing new products and improving existing products and services
- Responding to customer inquiries and providing technical support
- Complying with legal and regulatory obligations
- Sharing information with trusted service providers where necessary to deliver our services
Sharing Your Information with Third Parties
SIGMA Bangladesh does not sell or rent your personal information to third parties.
We may disclose your information only in the following circumstances:
- When required by applicable laws or legal processes
- To comply with government or regulatory authorities
- To protect the rights, safety, or property of SIGMA, our customers, or the public
- When necessary to prevent fraud, security threats, or illegal activities
- To protect public health or support child welfare where legally required
- With trusted service providers who assist us in delivering products or services under appropriate confidentiality obligations
- For statistical, analytical, or research purposes using anonymized or aggregated information that cannot identify you personally
Sharing Personal Information within SIGMA Group
Your personal information may be shared among SIGMA CORPORATION, SIGMA Bangladesh, and other affiliated companies or subsidiaries where necessary to provide products, warranty services, customer support, business operations, and administrative functions.
SIGMA CORPORATION remains responsible for the proper management and protection of shared personal information.
Security Measures to Protect Your Information
We take several steps to protect your personal information from loss, misuse, and unauthorized access:
- Policies and Training: We have clear guidelines for handling personal information and regularly train our employees on data protection.
- Security Procedures: We’ve set up physical and technological measures to control access to your data and protect against unauthorized use or theft.
- Access Control: We limit access to personal information to those who need it for their job, and we regularly monitor security.
- Device Protection: We use security systems to protect your data on our devices and prevent unauthorized access.
- Data Transfer Security: When transporting or storing personal information, we take extra precautions to ensure its safety.
How Long We Keep Your Information
We keep your personal information only as long as it’s necessary for the purposes we’ve outlined. Once the information is no longer needed, we delete it promptly unless we are legally required to retain it. For example, if you’ve purchased on our website, we’ll delete your data when you cancel your account or withdraw from our services.
